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-Aligned to the ITIL v3 2011 Edition process terms
-Access control based on current author. Note: Unavailable on demo version, as this is a open public site and can baccessed by anyone.
-Automated response notification to the CSI Committee via email. Powerful built-in workflow engine to route CSIs
-Ability to archive and report on completed CSIs
-Abilitiy to achive and report on aging, unassigned CSIs
-Categorize CSIs by date, author, status and ability to view All Documents or My Documents
- Auto-fill the unique CSI Record identifier for the CSI upon document creation
-Auto-fill current author and date
-Ability to seamlessly integrate into an organizations' existing infrastructure.
-Q&A Forum to facilitate collaboration and discussion for new features and general questions/feedback |