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CSI Tracker Entry
Opportunity Improvement (OPI)
ID:
APPT-D4NU3Y
Date Created:
Sep 5, 2016
Submitted By:
Anonymous
,
Process Owner
Status:
Submitted for Review
Title:
Priority:
Low
Select Core ITIL Stage:
Select Process(es) in scope:
1. Process Activity for Improvement
(What is the vision ?
What activities
do
we
want
to
improve, why?)
Describe the process/area that you want to improve. Is it aligned with the organizational strategy, goals & objectives?What is its business value proposition?
2.
Current State:
(Where
are
we
now?)
Describe the current state.Has an initial assessment been performed? Has a process maturity assement been conducted? If so, please provide details of this baseline so that success of the improvement effort can be measured.
2a. Measurement Factors:
(What are the current Key Performance Indicators (KPIs) if any?)
List
the
key
performance
indicators.
2b.
Current Metrics:
(What are the current metrics?)
Describe the current metrics if available.
3. Future State & Benefits:
(Where
do
we
want
to
be?)
Describe the benefits for future state. What targets have been identified for the improvement initiative. Targets should be set based on business requirements.
4. Action Items:
(How do we get there?)
Describe the steps that will be undertaken for improvement to achieve the future state. Is funding available or being requested.
Additional Notes:
Attach Supporting Document(s):
Target Implementation Date:
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