Bluefrog Technologies LLC
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Aug 22, 2019
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Complete Step 5. Did we get there? detail
CSI Tracker Entry
Opportunity Improvement (OPI)
Nov 26, 2014
Submitted for Review
Understanding how CSI register works
Select Core ITIL Stage:
Select Process(es) in scope:
1. Process Activity for Improvement
(What is the vision ?
Describe the process/area that you want to improve. Is it aligned with the organizational strategy, goals & objectives?What is its business value proposition?
Want to automate the complete Access process
Describe the current state.Has an initial assessment been performed? Has a process maturity assement been conducted? If so, please provide details of this baseline so that success of the improvement effort can be measured.
All tasks are Manual
2a. Measurement Factors:
(What are the current Key Performance Indicators (KPIs) if any?)
100% reduction of Manual efforts , Reduced TTF
(What are the current metrics?)
Describe the current metrics if available.
500 tickets with 40% SLA
3. Future State & Benefits:
Describe the benefits for future state. What targets have been identified for the improvement initiative. Targets should be set based on business requirements.
4. Action Items:
(How do we get there?)
Describe the steps that will be undertaken for improvement to achieve the future state. Is funding available or being requested.
1. SWork with CSI team to come up with strategy
2. Work with team and develope the app
3. train the users
Attach Supporting Document(s):
Target Implementation Date:
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