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CSI Tracker Entry

Opportunity Improvement (OPI) ID:

APPT-D4PFQK

Date Created:

Nov 26, 2014

Submitted By:

Nisch,Process Owner

Status:

Submitted for Review

Title:

Understanding how CSI register works

Priority:

Low

Select Core ITIL Stage:

Service Operation

Select Process(es) in scope:

Event Management

Access Management

1. Process Activity for Improvement
(What is the vision ? What activities do we want to improve, why?)
Describe the process/area that you want to improve. Is it aligned with the organizational strategy, goals & objectives?What is its business value proposition?

Want to automate the complete Access process

2. Current State: (Where are we now?)
Describe the current state.Has an initial assessment been performed? Has a process maturity assement been conducted? If so, please provide details of this baseline so that success of the improvement effort can be measured.

All tasks are Manual

2a. Measurement Factors:(What are the current Key Performance Indicators (KPIs) if any?)
List the key performance indicators.

100% reduction of Manual efforts , Reduced TTF

2b. Current Metrics:(What are the current metrics?)
Describe the current metrics if available.

500 tickets with 40% SLA

3. Future State & Benefits: (Where do we want to be?)
Describe the benefits for future state. What targets have been identified for the improvement initiative. Targets should be set based on business requirements.

4. Action Items:(How do we get there?)
Describe the steps that will be undertaken for improvement to achieve the future state. Is funding available or being requested.

1. SWork with CSI team to come up with strategy
2. Work with team and develope the app
3. train the users

Additional Notes:

Attach Supporting Document(s):

Target Implementation Date: